Refund Policy

Refund & Cancellation Policy

1. Nature of Digital Service

Our Service provides immediate access to live video chat connections. Because the "product" (the connection) is consumed the moment a match is made, all payments are generally considered final.

2. Eligibility for Refunds

Refunds are typically only granted in the following specific scenarios:

• Technical Failure: If a confirmed payment was made but the system failed to grant you access due to a server-side error (and our logs confirm you were unable to use the Service).

• Duplicate Billing: If you were accidentally charged twice for a single transaction.

3. Non-Refundable Scenarios

We cannot offer refunds for:

• User Preference: "I didn't like the people I matched with."

• User Conduct: If your account was banned or your session terminated because you violated our Terms of Service (e.g., inappropriate behavior).

• Connectivity Issues: Local internet issues on your end that prevent your camera or microphone from working.

4. How to Request a Refund

If you believe you are eligible for a refund, you must email isolacehub@gmail.com  within 48 hours of the transaction. Please include:.

• The Facebook Email used for login.

• A brief description of the technical issue.

5. Processing Time

Approved refunds will be processed back to your original payment method within 5-7 business days.